We aim to have your order dispatched from our facility as soon as possible. We strive to process and dispatch orders within 2-7 business working days.

Order dispatched, is a term used in our terms of service policy, meaning the purchased product has been checked for quality control, packed, stamped, invoiced by us, and handed to a courier.

Once the courier has received the product from our warehouse, the shipping process has started to deliver the product to your home address. Shipping and delivery times are 15-21 working days, excluding dispatch time. (usually 15 working days) All delivery dates are estimated and are not guaranteed.

Section 21.02 of Terms of Service – Non-Shipping Days

Please allow extra time for your order to be processed during Public Holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major events or holidays (e.g., Valentine’s Day).

Certain products may arrive separately because we are shipping the products from different manufacturers from different warehouses.

We will not ship on the following dates:

Weekends
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Day after Thanksgiving
Christmas (December 22nd – 27th)
Any Bank Holidays
Please note, shipping estimates will begin the following business day. We don’t ship on non-business days or holidays. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes.

Section 21.03 of Terms of Service – Faulty Products

In very rare circumstances, there could be damages caused by shipping. Please contact us via our contact form on our website.
PLEASE READ SECTION 22 OF OUR TERMS OF SERVICE POLICY

Section 21.03 of Terms of Service – Import Taxes & Duties

Some countries outside the United States may require import tax, duties, and related Customs fees for the imports.

We do not Have Expedited Shipping Exclusions. All of our products can be shipped to your home address. We will give you 24 hours to change your order, however, we will not be able to cancel your order.

We strive to process and ship your order as quickly as possible, so once an order is submitted, you have the chance to change your order within 24 hours. Simply email us within 24 hours of submitting the order.

Shipping costs are calculated based on the delivery location, weight, and dimensions of the shipment, and the price of the entire order. Shipping will be calculated in real-time at checkout. Orders over $25 ship for free.

Section 21.04 of Terms of Service – Transport Costs

The transport costs on our website are paid by the customer, unless both parties have agreed upon otherwise in writing. This includes returning a product.

Section 21.04 of Terms of Service – Delay

A delay in delivery will not be an eligible reason for a refund or chargeback.

Of course, delivery delays have become a big issue with lockdowns caused by COVID-19. We cannot control the lockdown in various places, nor the challenges relating to the COVID-19 pandemic, including delays. Some carriers have had to change the schedule, resulting in a delay.

COVID-19 is a Force Majeure from unforeseen circumstances according to our Terms and Conditions Policies. Delays can be caused because of the worldwide pandemic situation. We are constantly working on providing the best service to all our valuable customers. We apologize for the delay and inconvenience caused, however, a delay will not be a reason for a chargeback or refund request!!!

Our shipping policies are part of our terms and conditions, confirmed and agreed upon when you place the order.

Section 21.05 of Terms of Service – Chargeback

We do not accept any chargebacks. We are here to solve any problems with our customers. In any condition or circumstance, a claim cannot exceed the paid amount for a product, including shipping. Please refer to section 18 and 19 from our terms of service to learn more about disputes.

Section 22.01 of Terms of Service – Return and Refund

We have a 14-day return policy, this means that in these 14 days we will evaluate the decision on a return. If 14 days have passed since you received your item, and you have not reported the request for return, we cannot offer a return.
You are eligible for a full refund only if your item was faulty, damaged, or broken. Given that your product is faulty or damaged, you have three days to contact us via email regarding the issue, this must include photos, videos and any other evidence that justifies a refund. Once we have received this email, we have 14 days to evaluate a return or refund process.

If you have changed your mind on an order’s specification upon receiving the product (e.g. you want to swap it for a different color) and we have approved a return, the shipping costs and responsibility is on your account. If you have chosen the wrong specification, color, measurements or size, you are not eligible for a refund.

We go by the “All Sales are Final Policy” this means, we do not offer returns or refunds to products that are on clearance sale and products that are personalized.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or legal proof of purchase.

Section 22.02 of Terms of Service – Faulty Products

When you buy from our store, you can only request a refund on faulty items if you inform us 3 days after receiving the product. You have three days to contact us via email regarding the issue, this must include photos, videos and any other evidence that justifies a refund. We are a wholesale company, working with various manufacturers worldwide; we choose the product from the best producers upon years of experience. The reason for which we need a report on faulty, damaged or broken products within 3 days is due to the fact we have a responsibility to contact the manufacturers on any manufacturing defects within 3 days as well.
Your return request with photos and videos will be reviewed by us and the manufacturers within 14 days as stated in section 22.1 of our terms of service.

Our replacement policy for faulty products lasts 3 days from the date your order has been delivered. If 3 days have passed since the delivery, unfortunately, we cannot offer you free shipping to return the product. The product must have a visual defect or issue that directly affects the usability of the item. To start a return, you can contact us with the email address at the end of our return policy page. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once again, to successfully begin a refund process, your duty is to report a damaged or faulty product within 3 days with the email stated at the end of this policy, and our duty is to evaluate this request within 14 days.

Once we have evaluated and approved the refund request, we will inform you with detailed instructions on how to send your product back. We can accept a full refund return only on faulty and damaged items, we will not provide free shipping on products that are not faulty, damaged or broken.

Section 22.03 of Terms of Service – Damages and issues

Please inspect your order upon receiving the product and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.
If 3 days have passed since the delivery, unfortunately, we cannot offer you free shipping to return the product.

Section 22.04 of Terms of Service – Shipping Costs Non-Refundable

On non-faulty products, you will be responsible for paying for your own shipping costs to return your item after approval to accept the product. Shipping costs are non-refundable.

Section 22.05 of Terms of Service – Non-returnable items

Certain types of items cannot be returned:
Perishable goods (such as food, flowers, or plants),
Customized products (such as special orders or personalized items),
Gift card purchases
Personal care goods
Personalized items
If you request a refund for a faulty product after 3 days of receiving the product, we will not provide a refund.
If you request a refund for a faulty product after 3 days of receiving the product, without photos and videos to prove the product is faulty, we will not provide a refund.
If you request a return for a non-faulty product, 14 days after receiving the product, we will not provide a refund
Any item that is returned more than 14 days after delivery will not be approved for a refund.
We also do not accept returns for hazardous materials, flammable liquids, or gasses.
For clothes and garments, collars, harnesses, any other accessories, we will not provide a refund for wrong measurement.
Product that have been used and used wrongly
We are not liable for yourself and 3rd part personal harm with the use of our product
It is your responsibility to choose the right measurements. To avoid disappointment, please ensure that measurements are correct before placing an order. We are not liable if you, a customer, have failed to check and evaluate the size and measurements of an item. If you do not see a measurement chart on our website, please contact us before ordering. If you have any question, or you are not sure about the measurement, please ask before you order as well.
Any item that is not in its original condition or is damaged or has missing parts for any reason that is not due to our error will not be returnable. We are not responsible for you damaging any of our items.
A refund will only be considered if the product is returned to our designated address via registered post, undergoes inspection by our team, and receives approval. Please send the product to:
AlertTrendy.com
De Boelelaan 771
1082RT, Amsterdam
The Netherlands

Section 22.06 of Terms of Service – Exchanges

The fastest way to ensure you get your exchanged product, is to return the item you have, and once the return is approved, make a separate purchase for the new item. The time it may take for your exchanged product to reach you may vary. We cannot guarantee that we will receive your returned item and recommend you to purchase insurance or tracking. We will not accept returns on products you measured wrongly according to our measurement table on the website. If the measurement is missing on the website, please contact us before making an order.

Section 22.07 of Terms of Service – Refunds

We will notify you once we’ve evaluated the evidence of faulty products, and let you know if the refund was approved or not.
If approved, you will need to return the product to us, after receiving the original product in the same condition as sent to you, our team will inspect it and confirm refund.
You will be refunded to your original payment method.
Please remember, it can take some time for your bank or credit card company to process the refund.

Section 22.08 of Terms of Service – Delay

Delay in delivery will not be an eligible reason for a refund, cancellation, or chargeback. Of course, delivery delays has become a big issue with conditions caused by COVID-19 in certain regions. We cannot control the lockdown in various places. Delays can be caused because of the worldwide pandemic situations. Some carriers have changed their schedule, resulting in a delay. COVID-19 is a Force Majeure from unforeseen circumstances according to our Terms and Conditions Policy. We are constantly working on providing the best service to all our valuable customers. We apologize for any potential delays and inconvenience caused, however, delays will not be a reason for chargeback or refund request!!

Section 22.09 of Terms of Service – Cancellation

Orders that have already been dispatched cannot be canceled, and not eligible for refund.
Orders that have already been shipped cannot be canceled, and not eligible for refund.
You may only request a return once the product has arrived in accordance with the conditions above.
You will be responsible to ship the product back on your cost after our approval.
Our refund policy is part of our Terms of Service.
Once you have accepted the Terms of Service, you will have acknowledged and accepted the return policy as well.

Section 22.10: Chargeback Policy in Terms of Service

We do not authorize or accept any chargebacks. Our commitment is to resolve any issues or concerns directly with our customers. Under no circumstances should a claim exceed the total amount paid for a product, inclusive of shipping charges. For more information on dispute resolution, kindly refer to sections 18 and 19 in our terms of service.
In the event of a chargeback, our legal department and legal representatives will manage the process, and all associated costs will be claimed from you.
Any disputes arising from this policy will be addressed in the court of The Netherlands.

Section 22.11: Final Sale

We occasionally offer products marked as “Final Sale.” It’s important for our customers to understand what this entails before making a purchase. Here’s a breakdown of what Final Sale means:
Final Sale refers to a transaction where all purchases are considered absolute and cannot be returned or exchanged for any reason. Once an item is purchased under Final Sale terms, the sale is considered final, and no further adjustments can be made.
Final Sale typically applies to specific items within our inventory, often including clearance items, discontinued products, or end-of-season styles. These items are marked at a significantly reduced price, offering customers an opportunity to purchase them at a lower cost.
By proceeding with a Final Sale purchase, customers acknowledge and accept that they will not be able to return or exchange the item(s) they’ve purchased. It’s important to carefully review the product details, including size, color, and specifications, before completing the purchase.
Once an order is dispatched, it is considered final sale. Regardless of the circumstances, we are unable to accommodate returns or exchanges for Final Sale items. This policy is in place to maintain fairness and consistency for all customers.
We encourage our customers to reach out to our customer support team with any questions or concerns about Final Sale items before making a purchase. It’s crucial to ensure that the product meets your expectations and requirements prior to completing the transaction.
While Final Sale items are non-returnable, we uphold our commitment to quality. In the unlikely event that an item is received damaged or defective, please contact our customer support team promptly for assistance.
By proceeding with a Final Sale purchase, you agree to abide by these terms and conditions outlined in our Terms of Service. Thank you for your understanding and cooperation.
Once an order is dispatched, it is considered final sale.
However, if we do not receive a response to our email requesting additional information such as billing address, billing issues, shipping address, or any other necessary details within a reasonable timeframe, the order will also be considered final sale. It is the responsibility of the customer to promptly respond to our emails sent to the email address provided during the order process. Failure to provide necessary information may result in the order being processed as final sale without the possibility of return or exchange.
Customer Responsibility:
We encourage our customers to check their email regularly and promptly respond to any inquiries from our customer support team. It is essential to ensure that all requested information is provided accurately to avoid delays or complications with the order. We strive to make the purchasing process as smooth as possible, and your cooperation in providing necessary details is greatly appreciated.

If you have any further questions or require clarification regarding Final Sale terms, please don’t hesitate to contact our customer support team. We’re here to assist you every step of the way.

In order to begin a return process, you must contact us at info@gettrendyproducts.com.